Lenel Technical Support Services

The Center of Excellence in Gdansk is committed to providing the best possible user experience for every customer, whether you're new to our products or just looking to upgrade your system. With our dedicated, specialized teams, you're assured a prompt, professional response to all your support needs.

Comprised of experienced security and IT industry experts, the Technical Support group strives to provide all customers with the best possible service experience. They are dedicated to ensuring your complete satisfaction with your systems and addressing all questions and concerns in a prompt and professional manner.


  • Second level technical support provided to VARs or BPs
  • Direct system-user support contracts available if needed
  • Support Center equipped with the latest in call routing and management technology to ensure your call is directed as efficiently as possible
  • General questions about software operation and functionality quickly answered
  • Setup and configuration assistance
  • Troubleshooting, defect verification and Hot Fix support
  • E-mail support
  • Technical Support Specialists with in-depth knowledge of hardware, software and system components, including:
    • Networks
    • Databases
    • Operating systems
    • Peripheral equipment
    • Third-party devices and application

Remote Connection assistance available for expedited issue resolution

Contact us

Operation hours: 8AM to 6PM CET, Mon-Fri

Holiday schedule 2018 (COE Gdansk)
6 January 2018 Epiphany
2 April 2018 Easter Monday
1 May 2018 Labor day/May day
3 May 2018 Constitution day
31 May 2018 Corpus Christi
15 August 2018 Assumption of the blessed Virgin Mary
1 November 2018 All Saint's day
25 December 2018 Christmas day
26 December 2018 2nd day of Christmas

By email:

OnGuard, LNVR, PRISM, UltraView
FC Wnx, Picture Perfect, Edwards
Support plan (SUSP - SUP - Blanket)
SIG (Systems Integration Group) - Licenses


By phone:

Direct phone number: +48583262240

International Toll Free Numbers:

Austria 0800-281364 Luxembourg 8002-2517
Belgium 1-866-205-4001 Netherlands 0800-022-8414
Cyprus 8009-5390 Norway 800-10-401
Denmark 80-253608 Poland 0-0-800-1215809
France & Monaco 0800-911-448 Portugal 800-863-281
Germany 0800-182-2615 Slovakia 0800-001545
Greece 00 8001809203-6617 South Africa 080-09-96150
Hungary 06-800-21359 Spain 900-931-343
Ireland 1-800-550-196 Sweden 020-79-2280
Israel 18093-15680 Switzerland 0800-83-5473
Italy & Vatican City 800-790174 United Kingdom 0808-2346373


Lenel EMEA Center of Excellence

Operation hours: 8AM to 6PM CET, Mon-Fri

Direct phone number: +48583262240

Supported Products

  • OnGuard
  • Prism
  • LNVR
  • Facility Commander Wnx
  • Picture Perfect
  • UltraView
  • Edwards